With tGem, Tilgin provides Global 4 with a comprehensive remote management platform for all Customer Premise Equipment (CPE) compliant with Broadband Forum’s TR-069 standard. The full life-cycle of residential devices is addressed by tGem within a multi-vendor context, ranging from the initial activation, service upgrade, to proactive maintenance procedures and subscriber care.
Global 4 will use tGem to improve their deployment process in both pace and reliability as well as to maintain the high levels of satisfaction their customers are used to.
“Global 4 is renowned for customer service from installation through to on-going account management, so it is important for us to get the right tools, especially with our fast-growing rollout pace. On a daily basis, we handle hundreds of new customers thanks to our innovative partnering with estate/letting agents. When we made the selection of Tilgin with tGem after nine months of researching the market place, we chose both the right solution as well as the right partner to help us run our business our way.” Says Nigel Barnett, MD at Global 4.
The deployment was scheduled to start with the new tGem 6.2.2 version, which includes a number of improvements such as LDAP and TFTP support as well as improved support for proprietary extensions (e.g. Broadcom) to TR-069 in the Home Network mapping functionality.