Signal has been awarded funding from the European Space Agency (ESA) to develop a gateway that will allow its customers to monitor all aspects of their services with the company. The funding is part of ESA’s Advanced Research in Telecommunications Systems (ARTES) programme.
ARTES is designed to support research and development activities that result in leading-edge satellite communications products and services. The Signalhorn Gateway will bring together all aspects of the functional relationships the company has with its customers in an easy-to-use, web-based interface accessible from any PC-based browser or smartphone. These functions include network visibility, site performance and trouble tickets to accounts, contracts and billing. Development of Signalhorn’s Customer Gateway began in early 2013 and version 1.0 will be released in the Q1 of 2014. Signalhorn has developed its Customer Gateway in-house with its own software engineering team.
“The requirements of this broad project have given Signalhorn the opportunity to deliver a single consistent and comprehensive interface to the networks we operate for our customers,” says Robert Kubbernus, President and CEO of Signalhorn. “The award will enable us to deliver much-needed functionality to our customers while making us more competitive by improving our internal efficiencies.”