astTECS, a regular participant at CommunicAsia 2018, will feature a wide range of its Asterisk-based futuristic enterprise communication solutions and cutting-edge technology to the show. It will demonstrate its portfolio of enterprise telecom and IP PBX solutions at CommunicAsia’s India Pavilion.
The astTECS solution serves users across the globe, helping enterprises and SMEs capitalise on the latest in enterprise communications technology. The latest products that we are demonstrating at the show include astDial, a cloud-based mobile dialer and astTrac, a CRM with location tracking for the sales agent.
The astDial, cloud-based mobile dialer, delivers carrier-grade communication on a cloud platform and its flexibility, functionality and agility offers an array of benefits. astDial blends the competence of cloud and mobile technology to create a distinctive product that completely eliminates the ICT infrastructure requirements of a call centre operation. As workers bring their own devices (BYOD) to the workplace and with increased emergence and requirement of remote offices, home office workers and teleworkers, this collaboration bundle is designed to deliver how businesses communicate effectively and workforces can be optimised to deliver a differentiated customer experience.
astDial is a plug-and-play technology best suited for domestic contact centres, start-ups, special purpose campaigns, pilot campaigns and businesses who want to concentrate on using voice-as-a-tool to enable better business performance and operate on OPEX model.
astDial provides a pay-as-you-use model, and can be deployed with minimal investment. Since the calls are made via SIM, no landline or PRI is required. The solution offers easy integration with CRM solutions and completely eliminates the need of on-premise ICT infrastructure, while new representatives can be trained in no time, ensuring improved efficiencies and greater profits.
astTrac will also be demonstrated. It helps organisations track the real-time activities of its mobile workforce, gain crucial insight into their status and productivity, pull sales performance reports, enhance customer engagement and drive efficiency. It is designed for organisations engaged in field-sales across all verticals.
It keeps accurate control over sales action, supports updates, displays clear view of orders & delivery status, meetings, events and track fleet movements with location on Google map. The solution administers records of meetings and visits associated with the customer data and allow the user to capture images and call recording from a mobile phone. To effortlessly leverage the CRM, its flexible integration nature allows easy sync with: E-mail, SMS, IP PBX & Dialer, Facebook, LinkedIn and Tally, ultimately widening the scope of application and increased ROI.
Speaking about the show, Dr. Devasia Kurian, CEO of astTECS said: “Communic Asia is where the industry comes together to get valuable exposure, build network, learn new tech trends, and grow business. Next generation networks and collaborative disruption together have created exciting times for the industry and the show offers tremendous opportunities to showcase our compelling portfolio of enterprise communication solutions, engage with partners and network with industry stakeholders & ICT professionals.
“To further extend our diverse capabilities and comprehensive portfolio, we are looking for partners at key locations in the Middle East and the Asian region. We can help them leverage Asterisk-based Open Source communication solutions, while delivering their customers with best-of-breed enterprise grade applications, maintaining a lower total cost of ownership (TCO).”