SES is streamlining customer support and services by forming a global services delivery team under the leadership of John Baughn, who has been appointed Chief Services Officer (CSO), a newly created position. Baughn previously served as Executive Vice President Global Services at SES Networks.
SES has also announced the appointment of Ruy Pinto as the new successor to Martin Halliwell as Chief Technology Officer (CTO). Ruy Pinto, formerly Deputy Chief Technology Officer and Chief Information Officer of SES, will lead the company’s global technology organisation including all technology functions currently within the business units and will also retain the leadership of SES’ IT and Digital Transformation activities. Martin Halliwell will remain part of the Senior Leadership Team and serve as a Strategic Advisor to the CEO until his planned retirement in May 2019.
“I am delighted to bring together our engineering talent and responsibility for our customer services under such strong and experienced leaders. As the demands of our markets evolve, these two teams, configured to serve our customers across both business units, will ensure that we stay ahead,” commented Steve Collar, President and CEO of SES.
“Unifying the technical team and creating a consistent customer facing organisation will allow us to offer world class customer experiences around the world, strengthen our focus on successful end-to-end delivery and place business success for our customers at the centre of our focus.”
The newly created CSO position consolidates all customer support and operational delivery, logistics and services related resources across the video and data businesses. It unifies functions across the organisation into a single team charged with delivering exceptional services to its customers.