STC Bahrain has launched an International Network Operations Centre (iNOC), a dedicated platform that will provide its wholesale customers and partners with advanced support.
Through a digitally advanced and integrated iNOC, STC Bahrain will be able to manage all its wholesale partners’ needs with improved efficiency, quality, and SLAs to shortened response times.
For the first time, STC Bahrain will be providing an integrated digital experience through this dedicated iNOC, based both locally and offshore. The iNOC will be providing customer experience through advanced incident resolution, technology infrastructure support, and the availability of highly skilled engineers to enable more efficient measures and faster response times. With 24×7 round-the-clock global support and network surveillance to manage partner queries and resolutions, STC Bahrain’s wholesale partners will get a more efficient and elevated customer experience.
Commenting on the launch, Nezar Banabeela, Chief Executive Officer at STC Bahrain, said: “STC Bahrain has positioned itself as a forerunner in innovation and is focused on bringing the latest technological developments to the Kingdom of Bahrain. We have taken this commitment to the next level over the past few years by developing and enacting a strategy to transform ourselves into an integrated digital services provider. We also continue to construct our systems and processes by placing our customers’ needs at the centre of all such enhancements. Investing in our new iNOC shows our commitment towards providing them with a superior customer experience and meeting their evolving demands with guaranteed service availability and reliability.”
This launch supports STC Bahrain’s international expansion plans. This will further enable STC Bahrain to own the wholesale market share in the Kingdom and promote it as the gateway to the world for other international operators.