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Vodafone and e& to deliver managed voice solutions for global operators

This collaboration also offers operators enhanced fraud protection based on industry-leading processes and the latest advanced Artificial Intelligence and Machine Learning functionalities.
Nabil Baccouche, e& Group Chief Carrier & Wholesale Officer. Photo credit: e&

Vodafone and e& have joined forces to provide other operators with comprehensive, fully managed voice solutions to support their international voice traffic requirements and growth plans, as well as help meet the growing demand for voice over 4G/5G (VoLTE) services.

According to projections by the GSMA, the adoption of VoLTE is anticipated to surge, encompassing over 70% of global mobile connections by 2030. This trajectory is propelled by operators’ migration from legacy networks to 5G infrastructure, underlining the imperative to furnish end-users with resilient trans-border managed voice services.

Pooling their technical prowess, strategic partnerships, and complementary global reach, Vodafone and e& pledge to deliver operators a robust, scalable, and standardised managed voice service across geographies. Operators opting for the integrated services from Vodafone and e& can expect consistent costs irrespective of region, optimised inbound revenues, regulatory compliance facilitation, fortified fraud protection, and seamless integration of innovative offerings through a cutting-edge cloud-based architecture.

Commenting on the deal, Ninian Wilson, CEO of Vodafone Procurement and Connectivity, said: “Managing cross-border voice is increasingly complex due to new regulations, providing protection against international scams, and the need to migrate to 5G services.  Operators are seeking trusted partners to navigate these changes, while growing their businesses. Vodafone’s strategic partnership with e& offers them a single point of contact and a dependable service globally during this transition to support them in managing changing business complexities.”

Nabil Baccouche, Group Chief Carrier & Wholesale Officer, e&, added: “This collaboration between Vodafone and e& sets a new industry benchmark, extending beyond predictable cost and improved security. It focuses on empowering operators to confidently adapt to the evolving voice landscape.

“By leveraging our established capabilities, state-of-the-art platforms, and extensive industry knowledge, we provide operators with a definite way to achieve operational excellence. Working together, e& and Vodafone grant operators’ easy access to our combined skills and worldwide presence, enabling them to provide cutting-edge voice services, thereby seamlessly transforming their businesses for the future.”

Furthermore, this alliance bolsters operators’ defences against fraud through industry-leading processes and the integration of state-of-the-art Artificial Intelligence and Machine Learning (AI/ML) functionalities. As active participants in the Global Leaders Forum (GLF), Vodafone and e& wield significant influence in shaping the industry’s fraud mitigation strategies, leveraging their extensive knowledge and experience.

This announcement builds upon the foundation laid by an agreement unveiled in October of the previous year, outlining Vodafone and e&’s collaborative efforts in marketing, selling, and servicing businesses and public sector organisations to support their digital transformations.